Advisory: Tata Power Delhi Distribution warns customers against cyber fraud

Fraudulent SMS is being sent to customers using the company’s name

New Delhi, June 24, 2022: Tata Power Delhi Distribution, a pioneering power utility supplying electricity to a populace of over 7 million in North Delhi, today issued an advisory against cyber frauds using Smishing. These miscreants have been sending fraudulent messages to customers, misusing the company’s name to inform them regarding payment of electricity bills, disconnection or reconnection.

The company never asks its customers to call any unknown number or download any third-party app for such activities. It has also lodged an official complaint against these phone numbers and has urged the consumers to beware of such fake SMS/calls as this may also result in financial loss.

Any consumer-related information can be verified on the company’s official website www.tatapower-ddl.com or simply by calling the company’s toll-free number, 19124 / 1800-208-9124. Tata Power Delhi Distribution Limited also requests the general public, including its consumers, to report such malpractices with the name of the company by calling 011-66757966 or by sending an e-mail to consumercare@tatapower-ddl.com

For billing-related details, or any queries and complaints, the customers can also use the company’s official mobile app TPDDL Connect, to get in touch with the company.

General Advisory to avoid being scammed:

• Verify the SMS source/ Sender ID
• Do not pay bills from untrustworthy sources
• Do not call or click on the link provided in the message
• Do not contact on provided contact no. or share any details
• Do not install any apps that allow you to share your screen with others through external links
• Beware of making payments to private accounts
• Whenever the company sends an official message, you will always see the sender ID. For example, for Tata Power-DDL, one can see this in the senders' name- TPDDL-D. Hence, if the sender ID does not contain the word “TPDDL” or is received from a personal number, one should exercise caution before responding
• Call our helpline number 19124 or check our official website www.tatapower-ddl.com to verify in case of any doubts