Tata Consultancy Services' MFDM™, Cognix™, advanced AI and analytics solutions, partner ecosystem and contextual knowledge are driving market success
New York | Mumbai: Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS), a leading global IT services, consulting and business solutions organisation, has been recognised as a Leader in Everest Group’s PEAK Matrix® for Intelligent Process Automation (IPA).
The report highlights TCS’s Business 4.0™ framework that combines digital technologies such as automation, analytics, cloud and AI to fulfill the growth and transformation agenda of enterprises. TCS’s capability to enable clients to scale up automation through its as-a-service offering model, demonstrated contextual knowledge, consulting services, and diversified portfolio of proprietary and packaged solutions were highlighted as strengths. According to the report, customers see TCS’s Machine First™ Delivery Model (MFDM) that augments human capability with machines to drive outcomes as a key differentiator.
“We are witnessing an era of accelerated digital transformation where enterprises are making a big leap in embracing next-gen technology. Intelligent automation becomes the pivot, unlocking the true potential of existing and emerging technologies as well as elevating the role of technology from enablers to growth drivers,” said Ashok Pai, global head, Cognitive Business Operations, TCS. “Adopting a Machine First-led human machine collaboration approach helps enterprises achieve exponential business outcomes across the dimensions of revenue, resilience, adaptability, experience, loyalty and brand equity.”
TCS’s IPA offerings leverage MFDM and cover enterprise business process automation consulting, assessments, solutioning, implementation and support. MFDM gives technology the first right of refusal and increases human-machine collaboration. Its future-proof architecture helps enterprises leverage the power of new technologies from the ever-expanding digital ecosystem.
TCS’s IPA solutions cover the entire automation technology range, spanning robotic process automation to cognitive processing of workflows, languages, documents, images and conversations. This includes an overarching layer of AI and ML solutions around a data foundation that supports analytics and decision making. These IPA solutions are designed to cater to all stakeholders and multiple process areas such as finance and accounting, procurement, HR, supply chain, customer experience, as well as industry-specific processes like utilities meter to cash, banking onboarding and KYC, telecom order to activate and churn management, telecom customer retention, airline baggage tracking, and passenger experience.
TCS Cognix™ operationalises MFDM. It is an AI-driven human-machine collaboration suite that accelerates digital transformation using an ecosystem of pre-built solutions. TCS Cognix unlocks the immense value at the intersection of business processes, IT infrastructure and applications layer, and orchestrates the digital technology ecosystem. It also contextualises solutions by harnessing knowhow from the vast expanse of customer operations. TCS Cognix will help realise a configurable enterprise, enabling organisations to achieve a competitive edge through cognitive operations.
“TCS is a Leader in Everest Group’s PEAK Matrix® for Intelligent Process Automation solutions in 2021. TCS combines business process domain expertise with its Machine First Delivery Model (MFDM™) to deliver solutions to its clients. Its broad solution portfolio across various IPA components, such as robotic process automation, intelligent document processing, intelligent virtual agents, process mining and orchestration, combined with its technology and service accelerators and ability to enable scale, differentiate and position it well for success,” said Anil Vijayan, vice president, Everest Group.
