Bhubaneswar: Odisha generates more power than the state’s requirement from its hydro, thermal and renewable sources of energy. It is therefore important for this power-surplus state to be governed by an efficient power distribution company in order to reduce aggregate technical and commercial losses and ensure a reliable and quality power supply. Prompted by this need, the CESU’s management underwent a significant transformation under the leadership of TP Central Odisha Distribution (TPCODL), a joint venture between Tata Power and the Government of Odisha, within a short span of six months.
TPCODL’s focus lies in developing a healthy network for high transmission and low transmission lines which were having technical losses, were less reliable as they are long lines, were subject to lesser maintenance and were running through bushes and vegetation. For this, the company identified and focused on the top 10 tripping feeders with lesser reliability and are taking appropriate measures to improve their performance and enhance reliability.
Furthermore, with a customer-centric approach, TPCODL has set a new example which aims at enhancing all aspects of customer service with smooth and efficient power distribution in CESU’s operational areas. It has partnered with a few maintenance service companies to carry out systematic preventive and predictive maintenance of its distribution substation and network. It is also geared up to attend the faults 24x7 and provide reliable power round the clock by strengthening divisional and sectional work forces. To ensure faster restoration of power supply, a SCADA system has been made operational. It also implemented a centralised call centre for better management of calls and to be responsive to all customer needs.
TPCODL also introduced new safety norms along with a professional and employee-friendly work environment, thereby encouraging and motivating them to work efficiently in the new set-up. For this, the company studied and started supporting very employee with a safety kit which includes helmet, shoes, hand gloves, safety jackets, discharge rods, shorting chains, safety belt, neon tester, FRP ladder and one vehicle round-the-clock for quick restoration of power. It has further followed up with systematic training for all employees and strengthening the existing standard operating procedures.
Commenting on the developments, M Shenbagam, chief executive officer, TPCODL, said, “Within six months of taking over the CESU management, we have brought a positive change in its operation by introducing various customer- and employee-centric initiatives. It is our constant endeavour to ensure quick, easy and convenient service for our customers, along with providing adequate safety measures for our employees who are working tirelessly for the smooth functioning of operations. We are confident of sustaining this by introducing cutting-edge technologies as a part of the change management in CESU.”
Since every employee is of utmost value for TPCODL, the company arranges regular training sessions for its employees in order to enhance their skills and competencies and also make them feel at ease and relieved from the day-to-day stress at the workplace, thereby maintaining their work-life balance.
