Tata Consultancy Services will leverage AI/ML and its digital twin solution to help the telco better understand its business environment, and speed up the availability of new services for customers
Amsterdam | Mumbai: Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS), a leading global IT services, consulting and business solutions organisation, has expanded its strategic partnership with VodafoneZiggo BV Netherlands to help the latter speed up its fixed fibre network rollout, enabling superior connectivity for subscribers and faster launch of new services.
As part of the partnership, TCS will deploy AI and machine learning technology as well as TCS TwinX™, its digital twin solution for enterprises. TCS’s TwinX digital twin model will help VodafoneZiggo gain a deeper understanding of its existing network infrastructure and embrace a data-driven roadmap for the rollout of its B2B fixed fibre network.
With the power of predictive analytics, the telco will be able to identify early on where network upgrades are needed and prioritise investment to achieve its strategic ‘Go Digital’ vision, which focuses on customer centricity and data-driven, digital first and agile ways of working. For instance, VodafoneZiggo will be able to model different construction scenarios, understand how quickly new networks can be built and foresee the likelihood of roadblocks that can impact this process. This will help improve investment decision making, accelerate the rollout and enhance customer experience.
“As a people-focused business, we are fully committed to bringing valuable connections to our customers through technology innovations and providing best-in-class services and products,” said Marielle Weijters, operations director, Technology Build – Fixed Network, VodafoneZiggo. “As we move to the next chapter in our partnership, TCS’s deep domain knowledge of this industry and advanced technology will enable us to achieve our vision of becoming a digital telco, as well as move further along our digital transformation journey.”
“To remain competitive in today’s rapidly changing business environment, CSPs need to quickly scale up their infrastructure and innovate to launch new digital services that create more value for customers. By leveraging TCS TwinX, VodafoneZiggo will gain a better understanding of its business environment, enabling it to rapidly deploy new technologies, deliver better business outcomes and accelerate the momentum of its digital transformation journey,” said Kamal Bhadada, business group head, Communication, Media and Information Services, TCS.
Present in the Netherlands since 1992, TCS currently partners with over 50 Dutch customers across the telecom, media and entertainment, financial services and manufacturing sectors, in their growth and transformation journeys. Earlier this year, TCS was ranked No1 in customer satisfaction in the Netherlands based on the largest independent survey of CxOs of the top IT spending organisations in Europe, conducted by Whitelane Research.
